HOW WE WORK WITH HEALTHCARE PRACTICES

Clinical care needs a clinical marketing partner.

Most agencies ask a practice to sign up first and worry about HIPAA later. We do it in reverse. BAAs are executed before we touch a pixel. The compliance audit comes before the growth plan. This is what the first 90 days looks like.

Start Onboarding
BAA Before Kickoff
Every PHI-touching vendor signed before day one
No Trackers Behind Login
Patient-portal pages stay pixel-free by default
Provider-Level Attribution
Numbers your CFO can reconcile to the PMS
Week One

The First Seven Days.

The first week is 10% kickoff, 90% compliance. We don't run a campaign before the paperwork is clean, because a campaign is the fastest way to create a new BAA gap.

Day 1

Kickoff & BAA Review

  • Kickoff call with practice leadership and, where available, privacy officer
  • Review of your existing vendor BAAs, what you have, what is missing
  • Klaia BAA executed; BAAs with our subprocessors shared for your records
  • Specialty exclusivity confirmed for your metro
Day 2–3

Marketing-Stack Audit

  • Tag audit across the marketing site and patient portal
  • Review of current GA4, Google Ads, Meta Pixel, and call-tracking configurations
  • Check for third-party tags on authenticated pages (HHS Dec 2022 / Mar 2024 bulletins)
  • Written audit delivered with a risk-ranked remediation list
Day 4–5

Catchment & Growth Plan

  • Drive-time isochrone + payer-mix + referral-pattern modeling
  • Specialty-specific keyword and service-line prioritization
  • Budget allocation across SEO, paid search, and LSA where eligible
  • Quarterly-objective document aligned to your CFO's model
Day 6–7

Compliance-Safe Launch Prep

  • Server-side GA4 container provisioned; Consent Mode v2 wired
  • Restricted Data Processing enabled on Google Ads
  • BAA-covered call tracking provisioned and tested
  • Final go / no-go review with your team before anything goes live
Month One

Live. Measured. Audited.

By the end of month one, your campaigns are running, attribution is flowing at the provider level, and your first post-launch compliance check is on the calendar.

Campaigns Live & Optimizing

Paid search, GBP updates, and reputation workflows running against the compliance-safe tagging foundation. Daily checks for the first two weeks.

Provider-Level Dashboard

New patients by source, show-rate, and first-visit value broken out by provider and location, wired into your PMS via a BAA-covered pipe where available.

Weekly Strategy Call

Thirty minutes a week with your strategist. Review pacing, approve creative, and flag any operational change that could affect tracking or PHI handling.

Direct Communication

Shared Slack or SMS with your account lead. Average response during business hours is under two hours; compliance escalations are under thirty minutes.

Day-30 Compliance Check

A post-launch tag and BAA review to catch anything an operational change quietly introduced, a new form embed, a new staff tool, a new analytics plugin.

Team Introduction

Meet the specialists on your account, paid-search strategist, local-SEO strategist, and the compliance-trained editor who reviews review responses and ad copy.

The Long Game

Quarters, Not Months.

Healthcare growth compounds with consistency. Our best partnerships run five, seven, ten years because the compliance scaffolding gets stronger every quarter.

Monthly Strategy Reviews

Performance by provider and service line, next-quarter priorities, and budget reallocation based on what the PMS data actually says.

Quarterly Compliance Audit

A 90-day audit of the marketing stack against current OCR guidance, the FTC Health Breach Notification Rule, and any new state-level privacy law. Deliverable goes to your privacy officer and your counsel.

Annual Service-Line Planning

As you add providers, locations, or service lines, we rebuild the catchment and attribution model alongside you instead of bolting them onto the last plan.

HHS & FTC Bulletin Monitoring

When OCR issues new guidance or the FTC takes an enforcement action against a health app, we read it, map it to your stack, and tell you what (if anything) needs to change.

OUR COMMITMENT

Nothing Runs
In The Dark.

  • Live dashboard your privacy officer can open any time
  • Shared Slack or SMS with your account lead
  • Same-day flag on any operational change that affects tracking
  • Quarterly written compliance audit delivered to counsel
  • Month-to-month agreement, we earn the work every 30 days
Response Times

Access Without
A Ticket Queue.

< 2 hr
General Response
Business hours, direct line
< 30 min
Compliance Escalations
Pixel, BAA, or PHI concerns
Weekly
Strategy Calls
Same day, same time, 30 minutes
Quarterly
Written Audit
For your privacy officer
Ready when you are

Ready for a clinical partner?

If you're a HIPAA-covered practice bringing in $1M+ and you're tired of explaining the 2022 HHS tracking-technology bulletin to your current agency, let's talk.

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